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To obtain the status of an order, enter the confirmation number and click Go!. Confirmation Number:   Contact Us Email us at  support@1z-usa.com.  Prefer the phone? Call us toll-free Monday through Friday from 9:00 a.m. to 5:00 p.m. (PST). You can reach us at 1-888-719-4698. Select Option 2 for Customer Support. Return Policy einszett guarantees ("einszett Guarantee") the unconditional satisfaction of its products.  If you are not satisfied with your purchase from einszett Online Shop, you may return the product with the original receipt for a full refund of the purchase price (shipping charges do not apply - aerosol products exempt).  Returns are refunded in the method of original payment. Discontinued products may be exchanged only. einszett North America products purchased from Authorized einszett Retailer must be returned to the store from which it was originally purchased, and is subject to the same "einszett Guarantee" policy. Return Policy - Aerosol Products Due to strict Federal shipping regulations, sales of aerosol products are final and are non-returnable. Instructions For Returns By Mail Send returns in the original packaging (when possible) with receipt.  Packages must be shipped pre-paid and insured. We cannot accept C.O.D. deliveries. Please send your pre-paid, insured package to: einszett North America Online Returns 1085 North Main Street, Suite M Orange, California 92867 Refunds and exchanges are processed when item(s) are received. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement. Returns Without A Receipt If you have lost your receipt, we can only offer an exchange for another item of equal or lesser value.